Refund Policy
Payments are generally non-refundable. Exceptions apply only in documented unforeseen circumstances.
Last updated: November 10, 2026.
Standard policy
All payments made to KW Global Consulting — for individual sessions, packages, or year-end promotional rates — are non-refundable. Clients are encouraged to review the pricing page and confirm the scope of work before making any payment.
Exceptions: documented unforeseen circumstances
A partial refund of unused package hours may be considered in cases where a qualifying unforeseen circumstance makes it genuinely impossible to continue the engagement. All refund requests are evaluated individually and granted entirely at KWGC's sole discretion. Meeting the criteria below does not create an entitlement to a refund.
What qualifies
Qualifying circumstances are limited to events that are:
- Sudden, involuntary, and outside the client's control; and
- Documented in writing at the time of the request.
Examples include: serious illness or injury requiring hospitalization (the enrolled student or an immediate family member), death of an immediate family member, or a comparable major life disruption of similar severity. Situations that may qualify will be assessed on the documentation provided.
What does not qualify
The following are not grounds for a refund under this policy:
- Change of mind, plans, or priorities after payment
- Enrollment in a conflicting program or service
- Dissatisfaction with sessions that have already taken place
- Choosing to defer work to a future date
- Admission outcomes, visa outcomes, or test results
- Inability to schedule sessions within a preferred timeframe
Completed sessions
Sessions that have already been held are non-refundable in all circumstances. No refund is issued for time already spent, regardless of the reason for the request.
Package refund calculation
If a request is approved, the refund is calculated on unused hours only, subject to all of the following conditions being met:
- The qualifying event is documented and the request is submitted within 30 days of the event
- Fewer than half the purchased package hours have been used
- The package was purchased within the 12 months prior to the request
The refund amount is: (unused hours × hourly rate) − $20 processing fee. The standard hourly rate used in this calculation is the rate in effect at the time of purchase, not any promotional rate.
How to submit a request
Send an email to inquiry@kwgc.org with the subject line "Refund Request". Include:
- Your name and the date of package purchase
- A description of the qualifying circumstance
- Supporting documentation (medical letter, official notice, or equivalent)
Requests submitted without documentation will not be processed.
Response and decision
KWGC will respond to refund requests within 14 business days. All decisions are final. A decision to approve a refund in one case does not set a precedent for any other request.
Contact
Questions about this policy may be sent to inquiry@kwgc.org, or by mail to KW Global Consulting, 150 Chauncey Ave, West Lafayette, IN 47906, United States.
In plain terms
- Completed sessions are never refunded
- Packages are non-refundable by default
- Exceptions require documentation of a serious, involuntary event
- Refund requests must be submitted within 30 days of the event
- A $20 processing fee applies to any approved refund
- All decisions are at KWGC's sole discretion